All Instruction Manuals unless started are professionally reprinted manuals and not photo copies, photo copying is illegal as it breaks the original copyright on the material, all our items have been given permission before being reproduced.
We are not currently required to be VAT registered and as such there is no VAT charged on any transactions on this site. Should this situation change at least 30 days advance notice will be given on this web page.
STOCK AVAILABILITY
This website uses a stock control system, everything listed should be in stock. However, this is not infallible. Should an item be out of stock we aim to contact you within one working day to discuss the options, if you have provided a contact email address or telephone number. If we have no email address or telephone number on file we will either delay dispatch (for not more than 3 working days) until new stock is received or dispatch the in stock items and refund for those out of stock.
PAYMENT
PayPal is our preferred method of payment and of course there is no additional charge to use this method of payment.
Cheque: We would rather you did not pay by cheque. If you do you must inform us of your intention within 3 days of your purchase & the cheque must be received within 7 days. If paying by personal cheque goods may only be dispatched after payment has cleared. Please make cheques payable to 'Mr M Butler” and write your order number and address on the reverse.
Please note that we do not accept cheques made payable in non GBP / Pound Sterling currency. This is due to the fact that these types of cheques using foreign currencies such as Euro’s incur additional costs for the seller and increase the dispatch time of the buyer’s order.
Please if possible when placing orders using non GBP / Pound Sterling use PayPal or Google Checkout.
If you have any queries regarding this matter, please do not hesitate to contact us.
DELIVERY
Method of dispatch:
Most of our packages are sent by Royal Mail and a certificate of posting is obtained. Larger parcels are by courier (usually DHL or Business Post). Items are generally dispatched within two working days of payment clearing*. If you have not received your item(s) after 5 working days please contact us**.
*Generally we do not dispatch items until payment has cleared. However we may do so, at our discretion, under the following criteria; If the order value is under £10 & the buyer is an existing customer
** Please note that you should allow 28 days for delivery. We cannot be held responsible for courier delays and consequential loss. Refunds for items delivered within 28 days will be on the basis of unwanted goods (see below).
Packaging:
We constantly strive to pack our items so no damage occurs whilst minimizing both the packing cost and environmental impact. If you feel your item(s) were not sufficiently well packed, even if no damage occurred (or indeed if they were over-packaged) please let us know so we can modify our packing. Wherever possible we recycle packing material and would encourage you to recycle the packaging we have used.
RETURNS & REFUNDS
Please contact us before returning any goods, unfortunately we are unable to offer refund on custom items such as HT cable and Canvas Belt or any other items which are cut from a roll.
Faulty or damaged goods: contact us as soon as possible to explain the problem and arrange for the goods to be returned at our expense and for an immediate refund or replacement to be arranged. However, please note, if the listing states 'contents . . . may vary, but will be of equal or greater value' variation of the contents may not be considered grounds for refund/replacement.
Unwanted Goods: May be returned within 10 days, at the purchaser's expense, for a full refund excluding P&P - provided they are in resalable condition. This also applies to packages returned by Royal Mail (or other couriers) as 'undeliverable' or 'not called for' (if requested these may be re-sent but additional postage will be charged at cost, which may be greater than any applicable P&P promotion).
DATA PROTECTION
We will not pass your details on to any third parties, unless required to by a court of law. Your details will be held securely and will not be used for any purpose other than in relation to your transaction.
We operate an opt in email only mailing list. If you select this option your details will be held securely and will only be used by ourselves and not passed to a third party. We will not email you more than 12 times a year and you may un-subscribe at any time by emailing us.
